Frequently Asked Questions
Yes, Prague Chat is completely free to join and use. You can create an account, browse profiles, and engage in text and video conversations without any cost. We also offer optional premium features for users who want enhanced functionality, but the core chat experience remains free for everyone.
Your safety is our priority. We recommend: never sharing personal information like your address, phone number, or financial details; using a nickname instead of your full name; being cautious about sharing photos; and immediately reporting any users who make you feel uncomfortable. Our platform has built-in moderation, automated filters, and a dedicated team that reviews reports. You can also block users at any time. For more tips, check our Safety Tips page.
You must be 18 years of age or older to use Prague Chat. We verify age during registration and employ automated systems to detect and prevent minors from accessing the platform. This policy helps us maintain a safe environment appropriate for users 18 and older.
Our video chat is browser-based, so no downloads are required. Once you're logged in, you can browse available users and click to start a video call. The connection establishes directly between your browser and the other user's browser (peer-to-peer), ensuring low latency and good quality. You can switch between video and text mode at any time, and mute/unmute your microphone or camera as needed.
No. We never share your email address, phone number, or other sensitive personal information with other users. Your profile is separate from your account details. What you choose to share in conversations is up to you, but we encourage you to keep personal information private for your own safety.
You can delete your account at any time through your account settings. Go to Settings > Account > Delete Account. Please note that once deleted, your account cannot be recovered. We will permanently remove your personal data from our systems within 30 days, though some information may be retained in backups for a limited period as required by law.
Absolutely! Prague Chat works on any device with a modern web browser, including smartphones and tablets. Our responsive design ensures a great experience whether you're on iOS, Android, or desktop. No app download is necessary—just visit our website and start chatting.
If you encounter any user violating our community guidelines, please use the report function immediately. You can report users directly from the chat interface. Our moderation team reviews all reports within 24 hours and takes appropriate action, which may include warnings, temporary suspensions, or permanent bans. You can also block users to prevent them from contacting you.
Log in to your account and click on your profile picture or username to access the settings menu. From there, you can edit your profile information, change your password, update your profile picture, and manage your privacy preferences at any time.
Video chat requires camera and microphone permissions in your browser. Make sure you've granted these permissions when prompted. Also check that no other application is using your camera or microphone. If problems persist, try refreshing the page or using a different browser. Our platform works best with Chrome, Firefox, Safari, and Edge.
Currently, the platform interface is primarily in English, but our community includes Czech speakers and users from many countries. Many users are multilingual, and you can indicate your language preferences in your profile to help others find you for language exchange or conversation practice.